Please read our Terms and Conditions ("the Terms") carefully before using our website and services at The Refinery E9 studios ("Services"). By reading these Terms and accepting them during the registration process you are confirming that you have read the Terms and agree to be bound by them. These Terms, below, constitute a contract between you (the client) and us (NAVL Ltd).
All classes, events, workshops are supplied by NAVL LTD, trading as The Refinery , (whose registered office is 39 Mount Road, Upton, Wirral. CH49 6JA and whose company number is 08913694), subject to the following express Terms. In these Terms "we"/"us"/"our” means NAVL Ltd. And "you"/"your"/"yours" means you, the direct client.
All Services can be booked via The Refinery E9 website, the phone or in person at the studio
It is your responsibility to ensure that you have made your booking and submitted payment correctly. Your booking is not complete until you have received a booking confirmation from us. Please make sure you receive a booking confirmation before you attend the class. If you do not receive confirmation please contact us by phone or in person through the receptionist on duty. Prices are subject to change at any time before we accept your booking. All classes are offered by us subject to availability. We do not guarantee availability at any time. The cost of each class/event/workshop will be shown clearly on the website according to your profile: Drop-In; Memberships; 10 class pass; 30 class pass; 60 class pass; Workshop; Events.
If a member, all classes included in your chosen membership type will have no cost attributed to them. Any additional classes/workshops /events must be paid for at the time of booking.
Bookings for classes can be made up to 14 days in advance.
In its discretion The Refinery E9 has the right to change the pricing of their services from time to time without impacting ongoing contractual memberships.
Payment for drop-ins, 10, 30 or 60 class pass, events and workshops may be made by cash, credit or debit card online or in person at the studio via the online system. If paying by direct debit, you must pay the pro-rata amount for your first month’s membership upfront by cash, debit card or credit card. The direct debit form must be filled in and handed in with your membership form for us to set up to start the following month. Membership fees will be due each month of your contract period. The direct debits will always come out of your bank account on the 1st of the monthAll payments go through Mindbody who is 3rd party provider. Please note and read
You may cancel your class booking, without charge, up to 12 hours before the start of the class that you have booked. If you book onto a class within 12 hours of its scheduled start time, there is no entitlement to cancel other than in accordance with the next paragraph.
As part of your monthly membership, 10, 30 or 60 class passes, you are allowed 3 late cancellations (within 12 hours of scheduled start time) or no-shows each month. After this the option to book online will be suspended for 7 days. Any additional late cancellations or no-shows will deduct 1 class credit from your class pass, as if you had attended the class. If you have paid a drop in fee, you are allowed 1 late cancellation (within 12 hours of scheduled start time) or no-show and you will be given the option to book another class. Any additional late cancellations or no-shows will not be refunded nor will you be able to transfer to another class. You may change your booking for a class, without charge up to 12 hours before the start of your class that you have booked.
Booking cancellations and amendments can be made online, by phone, or in person at the studio.
You may cancel your booking for an event or workshop, without charge (less a 10% admin charge), up to 14 days before the start of the event/workshop that you have booked. For any other cancellations there will be no refunds or transfers unless your place can be filled from a waiting list, in which case we will refund the fee (less a 10% admin fee). If an event or workshop is cancelled you will be offered either a refund or the option of being transferred to an alternative event. Once you have committed to an event/workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme.
In the event that we cancel a class or classes that you have booked, we will contact you by email or telephone to let you know. At the time of cancellation we will offer you the choice between:
Refunding or re-crediting your pass with the price of the cancelled class; or transferring you to a class at an alternative date and time. We reserve the right to make schedule and teacher changes when necessary. This can include last minute changes to teachers due to unforeseen circumstances. In this instance, you reserve the right to cancel your reservation at any time, without charge.
We operate a policy which prevents you taking part in a class if you are late. This policy is in place to prevent injury and to be mindful of the teacher and other participants in the class. We ask you to be present at the studio, 10 mins prior to the beginning of the class.
If you arrive after the class has started, we reserve the right to provide your place in the class to a waitlisted participant.
We will endeavour to provide a secure studio but we will not assume responsibility for the safekeeping of your personal belongings while you are present in the studio. You assume all risk of loss for any of your personal belongings.
When entering the Studios please register your attendance at the front desk and then we will direct you to the studio where your will attend your class.
If any equipment is used during the classes please ensure that you put this away at the end of the class.
WiFi access is provided but we will not assume responsibility for the security nor the coverage consistency during your usage
Disabled entry to the studio is accessible via the car-park or the entrance at the back of the building on Cresset Road.
Please if possible can you confirm with us that you will need to use one of our disabled entries so that we can best service your needs and make sure that you gain access without any issues.
Please ensure you have completed a PAR-Q questionnaire before exercising at The Refinery E9. If you intend to answer yes to any of the following questions, please bring a doctor's note with you on your first visit clearing you for exercise, or we will not be able to allow you to take class. Furthermore, it is your responsibility to notify us if any of your answers to the questions below change in future.
Has your doctor told you have a heart condition and recommended only medical supervised activity?
Do you have chest pain brought on by physical activity?
Have you developed chest pain in the last month?
Have you on one or more occasions lost consciousness or fallen over as a result of dizziness?
Do you have a bone or joint problem that could be aggravated by any physical activity?
Has a doctor ever recommended medication for your blood pressure or heart condition?
Are you aware through your own experience or a doctor’s advice of any other physical reason that would prohibit you from exercising without medical supervision?
Do you have any allergies that we should be aware of?
Bookings and payments for Therapies and Treatments should be made directly with the Therapist providing the services.
Therapy & Studio rooms can be booked 14 days in advance by phone or in person at the studio
For a full refund (minus 10% admin fee) cancellations for Therapy rooms must be made 24 hrs in advance and cancellations for the studio must be made 14 days in advance.
If cancellations are made after the above stated times no refund will be allowed unless the room/studio can be rented out to another person, in this case, a full refund (minus 10% admin fee) will be made.
Certain services may be available via your mobile phone, including but not limited to (i) the ability to book and/or purchase our classes via your mobile phone, (ii) the ability to receive and reply to our messages, (iii) the ability to browse our website from your mobile phone and (iv) the ability to access certain features through a mobile application you have downloaded and installed on your mobile phone (collectively the "Mobile Services"). We do not charge for these Mobile Services. However, your carrier's normal messaging, data and other rates and fees will still apply. You should check with your carrier to find out what plans are available and how much they cost. In addition, downloading, installing, or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices. Therefore, you should check with your carrier to find out if the Mobile Services are available for your mobile devices, and what restrictions, if any, may be applicable to your use of such Mobile Services. By using the Mobile Services, you agree that we may communicate with you regarding our services by SMS, MMS, text message or other electronic means to your mobile device and that certain information about your usage of the Mobile Services may be communicated to us.
We will compensate you for any loss or damage you may suffer as a result of a breach of the duties imposed on us by law. However, our liability to you may be mitigated to the extent the loss or damage is attributed to:
your own fault;
a third party unconnected with the provision of our services; or events which we could not have foreseen or avoided even if we had taken all of the responsible precautions
Our liability to compensate you (other than in the case of personal injury or death) will be limited to a reasonable amount having regard to such factors as whether the loss or damage was due to a negligent act or omission by us.
By signing any contract with Us and/or attending classes, events and activities and using Our studio facilities and equipment, you hereby acknowledge that there are certain inherent risks and dangers in taking part in exercise. You acknowledge that you have voluntarily chosen to participate in this exercise. You acknowledge that We recommended that you consult with your physician prior to commencing any class. You also acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You further acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by trainers and staff. In consideration of being allowed to participate in and access Our classes and studio facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to Our classes and studio facilities, (2) release, indemnify, and hold harmless The Refinery, each of our respective members, employees and representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by UK law arising out of or in any way related to participation in Our classes or studio facility usage, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly attending Our classes and/or using Our studio facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in participating in Our classes and use of studio facilities, and should not be participating.
We shall not be liable to you or deemed to be in breach of these terms by reason of any delay in performing or any failure to perform any of our obligations in relation to these Terms , if the delay was due to any cause beyond reasonable control, including, but not limited to, Acts of God, explosion, flood, storm, fire, war or threat of war, riot, sabotage, insurrection, civil disturbance, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any government, parliamentary, or local authority, strikes, lockouts or other industrial action or trade disputes (whether involving our employees or those of any third party), I.T, viruses, difficulties in obtaining raw materials, labour , fuel, parts or machinery, power failure or breakdown in machinery.
Availability - Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent from US. We do not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify Us, our employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
Links to this website - You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website - We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright Notice - Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.
We reserve the right, at our sole discretion, to modify or replace these Terms of Service by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms of Service. We encourage you to review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
No delay or failure by either party to exercise any of its powers, rights or remedies under these Terms will operate a waiver of them, nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing.
If any part of these Terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from these Terms, the remainder of which will continue to be valid and enforceable to the fullest extent permitted by law.
These Terms together with our Membership Form and Pre-Activity Questionnaire constitute the entire agreement between the parties and shall have effect to the exclusion of any other memorandum, agreement, or understanding of any kind, whether oral or written, between parties.
These Terms shall be governed by and construed in accordance with English law and the parties hereby agree to submit the exclusive jurisdiction of the English courts. These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Here at The Refinery your privacy is of the highest importance to us, we only use the information we collect about you carefully and lawfully. Unless we are obliged or permitted by law to do so, your data will not be disclosed to third parties without your consent beforehand.
We use the information we collect to process your purchase transactions, to send you marketing and promotional materials by mail or e-mail, and to help us improve our services for you. All personal data is storedsecurely.
Please note that by registering on our website you will provide us with personal details about yourself. We will store this data and hold it on computers or in manual files then use this information to fulfil ouragreement with you. Please note that, to provide some of our services, we may require further details from you.
In addition to these standard cookies, we also use Google Analytics Advertising Features, which allow us to collect information on our visitor demographics. We use this data to better understand our customers, toensure our content is relevant. Visitors can of course opt-out at any time. To do this, click here and follow the official steps, as provided by Google.
Your registration details may be used to inform you of upcoming events, special offers and general updates on the The Refinery. If you would prefer not to receive these updates, please contact us on firstname.lastname@example.org.
All online purchases take place through the Mindbody website, which is a 3rd party site using the latest security technology to protect our customers. They encrypt your credit card information to ensure your transactions with us are private and protected using Secure Socket Layers (SSL) technology. You can find their security policy terms through the following link https://www.mindbodyonline.com/terms-of-service.
We also use internal and external validation and fraud checking systems to verify your identity.
We accept telephone orders, please call us on 020 7148 5990 to place your order over the phone.
We will never ask you for personal information by email, if you receive an email claiming to be from The Refinery requesting this information, please inform us immediately on the contact details listed below.
Our site may contain links to external sites. We are not responsible for the privacy policies or the content of such sites.
email@example.com or call 020 7148 5990.
You can also write to us at the below address:
The Refinery E9
2 Collent St,